Purple Support Services

Purple Support was started by people who came up through the ranks at other call centers, but who have a different perspective.Purple perspective is that call center agents should not be judged by the number or type of academic degrees and credentials they hold. Instead, at Purple we look at actual performance, actual capabilities, and see our people as they actually are-->people

At Purple, we rotate agents around different departments in the call center to expose them to the full scope of call center operations.spend a couple of days performing quality assurance,with the technology team and helping out with recruiting and training.

We also create opportunities for promotion to team leader, supervisor and quality assurance specialist. At Purple, we create a sense of belonging and teamwork, of shared incentives for performance.