Purple Support Services

At Purple Support, we believe in the double edge sword of Servicing and Managing, hence our gamut of services has what we call the "Edge of 2". All the services at Purple Support would have an added value to our customer which would give them the double Edge advantage of not only servicing their customers but also managing them.
We give our Clients the Double Edge sword, "The Edge of 2 "

Purple Inbound (Purple I2)

• Services, which have got the "Edge of 2", are:
• Complaint and Query Management
• Product Information
• Order Management
• Account Related Queries
• Loyalty Management
• Billing Management
• Booking & Reservations
• Insurance Claims Calls

Purple Outbound (Purple O2)

• Lead Management
• Outbound Telemarketing
• Collections

Purple - Tech Whiz (Purple TW)

• Connectivity Problems
• Internet Issues
• Installation Support
• Product Related Services Queries
• Installation Support

Purple - Net-Genius

• Live Chat
• Outbound Email Messaging
• Proactive Chat
• Automated Email messaging
• Knowledge Management
• Customer Relationship Management

Purple Data Manager

• Payroll Processing
• Research, Analysis & resolve
• Accounting
• Information Verification & Confirmation
• Application Processing
• Data Warehousing & Data Mining.